Privacy Policy

Last updated: June 2026

1. Data Controller

The data controller for your personal data is:

Lowpact SRL
Registered office: Rue de l'Ermitage 14, 1440 Braine-le-Château, Belgium
Company registration number: BE1030.560.365
Email: lowpact@gmail.com

2. Data Collected

When using the lowpact.com website and processing orders, Lowpact SRL may collect the following data:

• Identification data: first name, last name, email address, postal address, telephone number.
• Order data: products ordered, amounts, purchase history.
• Browsing data: IP address, browser type, pages viewed, visit duration (via Shopify platform tools).

Lowpact SRL does not collect any sensitive data (health, ethnic origin, political opinions, etc.).

3. Purposes of Processing

Your data is collected and processed for the following purposes:

• Processing and tracking orders, delivery and invoicing.
• Managing customer relationships and after-sales service.
• Improving the user experience on the site.
• Complying with legal and tax obligations.
• Sending commercial communications, only if you have consented.

4. Legal Basis for Processing

In accordance with the General Data Protection Regulation (GDPR), processing is based on the following legal grounds:

• Performance of a contract: processing orders and deliveries.
• Legal obligation: invoicing, accounting and tax obligations.
• Legitimate interest: site improvement, security, fraud prevention.
• Consent: sending newsletters or marketing communications.

5. Data Retention Period

Your data is retained for the following periods:

• Order data: 10 years, in accordance with Belgian accounting obligations.
• Customer account data: for the duration of the account's activity, then 3 years after the last interaction.
• Browsing data: 13 months maximum.
• Marketing data (newsletter): until consent is withdrawn.

6. Recipients of the Data

Your data may be transmitted to the following subprocessors, strictly within the framework of the purposes described above:

• Shopify Inc. (hosting and management of the online store)
• Bpost (delivery of orders)

Lowpact SRL does not sell, rent or transfer your personal data to third parties for commercial purposes.

7. Data Transfer Outside the EU

Some data may be processed by Shopify Inc., whose servers are located in Canada and the United States. These transfers are governed by appropriate mechanisms provided for by the GDPR (standard contractual clauses, adequacy decision). For more information, please consult Shopify's privacy policy: www.shopify.com/legal/privacy.

8. Your Rights

In accordance with the GDPR and the Belgian law of 30 July 2018, you have the following rights regarding your personal data:

• Right of access: obtain a copy of the data we hold about you.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request the deletion of your data, within legal limits.
• Right to restriction: request the suspension of the processing of your data.
• Right to portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interest or for direct marketing purposes.
• Right to withdraw consent: withdraw your consent at any time for processing based on it.

To exercise these rights, please contact us at: lowpact@gmail.com. We will respond within one month of receiving your request.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD): www.autoriteprotectiondonnees.be.

9. Cookies

The lowpact.com website uses cookies, particularly to ensure the smooth operation of the online store (shopping cart, session), analyze traffic and improve the user experience.

You can configure your browser to refuse cookies or be alerted when they are placed. However, refusing certain cookies may affect the functioning of the site.

10. Security

Lowpact SRL implements appropriate technical and organizational measures to protect your data against unauthorized access, loss or disclosure. Financial transactions are fully secured via the Shopify Payments platform.

11. Policy Modifications

Lowpact SRL reserves the right to modify this policy at any time. The current version is the one published on the site, with the date of the last update indicated at the top of the page.

12. Contact

For any questions regarding this policy or the processing of your data:
lowpact@gmail.com